Skip to content
FREE SHIPPING | NO SALES TAX | HSA / FSA ELIGIBILITY
FREE SHIPPING | NO SALES TAX | HSA / FSA ELIGIBILITY
Why Buy From Us Buy Now, Pay Later CashBack Rewards Return Policy

Product Warranty Information

Welcome to PureVitals. We value your satisfaction and want to ensure a seamless experience with your purchases. Below you will find each brand's policy, which is tailored to accommodate our customers while respecting the nature of each brand’s business model.


ECHO

All Echo products purchased through PureVitals are covered under the following warranties. If you purchased from a third-party retailer/vendor, please register your product for warranty coverage. Customers who purchase directly through PureVitals do not need to register their products.

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Echo Ultimate Warranty

Coverage:

  • Duration: 10-year warranty.
  • Scope: Covers factory defects in internal or external components, material physical flaws that impact performance (e.g., splits, cracks, delamination, broken screens).

Exclusions:

  • Filters or parts designed to be replaced periodically.
  • Damage due to misuse, exposure to harsh conditions, improper maintenance, and other specified conditions.

Remedies:

  • First 2 years: 100% warranty credit for original purchase price.
  • Year 3: 75% warranty credit, decreasing 10% per year through year 10.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo H2 Warranty

Coverage:

  • Duration: 10-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate.

Remedies:

  • First 2 years: 100% warranty credit for original purchase price.
  • Year 3: 75% warranty credit, decreasing 10% per year through year 10.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo Server Warranty

Coverage:

  • Duration: 10-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate, plus requirement to use a whole home water filter or Echo RO filter.

Remedies:

  • First 2 years: 100% warranty credit for original purchase price.
  • Year 3: 75% warranty credit, decreasing 10% per year through year 10.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo RO Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo Pitcher Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate, plus battery not covered.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo GO Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate, plus battery not covered.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo GO+ Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate, plus battery not covered.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo Clean Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo Whole Home Filter Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate, plus expectation to replace the main tank after 3 years of normal usage.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 10% per year through year 10.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

Echo Ultimate Digital Faucet Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Similar coverage and exclusions as Echo Ultimate.

Remedies:

  • First year: 100% warranty credit for original purchase price.
  • Year 2: 75% warranty credit, decreasing 25% per year through year 5.
  • Repair Costs: Billed at $125 per hour plus parts and shipping, prorated based on warranty schedule.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Products must be registered within 30 days of purchase.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.
  • Surge protector use is required to prevent damage from power surges.

ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THESE WARRANTIES FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.

TYENT

This Guarantee is applicable to all units purchased on or after January 15th, 2010

If you, the customer, experience any performance issues with our cutting-edge water ionizer systems, then we will fix or replace the unit. We will action repairs or replacements within one week, in the majority of cases. Any damaged unit will be fixed or replaced with a comparable unit at no cost to you (excluding shipping). The only eventuality not covered under our warranty is intentional or accidental breakage caused by dropping one of our units or damage arising from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.

The terms above are in effect FOREVER on all of our units*. This is the Tyent Lifetime Guarantee.

Please take some time to compare our warranty to those of our competitors. We know that we have the best warranty in the industry. Our Premium Warranty is just one more way that Tyent USA, LLC is setting the gold standard in customer care while creating “Water for Wellness”.

*Guarantee applies to customers residing in North America only (including the US, Canada, and Mexico) that have purchased directly from Tyent USA LLC or a Tyent authorized reseller.

QRS

5 Year Warranty - Extendable to 10 years

DREAMPOD

 

ll Dream Water products purchased through PureVitals are covered under the following warranties. If you purchased from a third-party retailer/vendor, please register your product for warranty coverage. Customers who purchase directly through PureVitals do not need to register their products.

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Dreampod Floatation Pod Warranty

Coverage:

  • Fiberglass Construction: 2-year warranty.
  • Inflatable PVC Construction: 6-month warranty.
  • Electronic and Mechanical Components: 1-year warranty (including pump, chiller unit, filtration system, computer systems).

Remedies:

  • Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a new or equivalent product.
  • A replacement part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever is longer.

Exclusions and Limitations:

  • This warranty applies only to products manufactured by or for Dream Water Ltd.
  • The warranty does not cover non-Dreampod hardware or software, damage caused by failure to follow instructions, alterations or modifications by unauthorized representatives, or damage from accidents, misuse, or external causes.
  • Warranty does not cover the cost of returning the product to Dream Water Ltd.

Dreampod Ice Bath and Cold Plunge Barrel Warranty

Coverage:

  • Fiberglass Construction: 2-year warranty.
  • Electronic and Mechanical Components: 1-year warranty (including pump, chiller unit, filtration system, computer systems).

Remedies:

  • Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a new or equivalent product.
  • A replacement part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever is longer.

Dreampod Ice Bath Flex and Cold Plunge Barrel Flex Warranty

Coverage:

  • Inflatable PVC Construction: 6-month warranty.
  • Electronic and Mechanical Components: 1-year warranty (including pump, chiller unit, filtration system, computer systems).

Remedies:

  • Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a new or equivalent product.
  • A replacement part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever is longer.

Exclusions and Limitations:

  • This warranty applies only to products manufactured by or for Dream Water Ltd.
  • The warranty does not cover non-Dreampod hardware or software, damage caused by failure to follow instructions, alterations or modifications by unauthorized representatives, or damage from accidents, misuse, or external causes.
  • Warranty does not cover the cost of returning the product to Dream Water Ltd.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THESE WARRANTIES FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.

LEISURE CRAFT

 

All LeisureCraft products purchased through PureVitals are covered under the following warranty. If you purchased from a third-party retailer/vendor, please register your product for warranty coverage. Customers who purchase directly through PureVitals do not need to register their products.

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Dundalk LeisureCraft Sauna Warranty

Coverage:

  • Duration: 5-year warranty.
  • Scope: Covers defects in materials and workmanship under normal residential use.

Exclusions:

  • Normal wear and tear and natural weather conditions.
  • Regular required maintenance (e.g., tightening bands on the barrels, cleaning, or staining the sauna).
  • Misuse or negligence.
  • Service or labor costs are not covered under the warranty.

Additional Notes:

  • This is a parts-only warranty, meaning any service or labor costs are the responsibility of the customer.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THESE WARRANTIES FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.

AUSTIN AIR

 

PENGUIN CHILLERS

All Penguin Chillers products purchased through PureVitals are covered under the following warranty. If you purchased from a third-party retailer/vendor, please register your product for warranty coverage. Customers who purchase directly through PureVitals do not need to register their products.

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Penguin Chillers Warranty

Coverage:

  • Duration: 1-year warranty. Optional extended warranties may be available for an additional charge.
  • Scope: Covers defects in materials and workmanship.

Exclusions:

  • Damage, deterioration, or malfunction resulting from alterations, modifications, improper use or maintenance, misuse, abuse, accidents, neglect, exposure to moisture, fire, improper packing and shipping, lightning, power surges, or other acts of nature.
  • Warranty does not cover consequential, indirect, or incidental damages, including lost revenues or profits.

Remedies:

  • Penguin Chillers will, at their discretion, repair or replace the chiller.
  • The customer is responsible for shipping charges to send the chiller to Penguin Chillers for repair. The chiller must be properly packaged and insured for shipment.
  • Penguin Chillers will ship the repaired or replaced chiller back to the customer at no additional cost within the continental 48 states. Surcharges may apply outside this area.

Additional Notes:

  • This warranty does not cover costs related to the removal, re-installation, setup, adjustment of user controls, or installation of the product.
  • This limited warranty is void if the product’s serial number label is removed or defaced, if the product is not distributed by Penguin Chillers, or if the product is not purchased from an authorized Penguin Chillers reseller.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

OXFORD MEDICAL INSTRUMENTS

 

All Oxford Medical Instruments (OMI) products purchased through PureVitals are covered under the following warranty. If you purchased from a third-party retailer/vendor, please register your product for warranty coverage. Customers who purchase directly through PureVitals do not need to register their products.

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

OMI Pulsed Electromagnetic Field Therapy (PEMF) Machines Warranty

Coverage:

  • Duration: 3-year full manufacturer's warranty.
  • Scope: Guarantees that your PEMF device will always be fully functional.

Additional Notes:

  • The warranty covers defects in materials and workmanship under normal use.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

HOOGA 

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Hooga Product Warranties

Red Light Therapy Panels:

  • Duration: 3-year warranty.
  • Scope: Covers mechanical failures and defects in materials and workmanship.

Other Red Light Therapy Products:

  • Duration: 2-year warranty.
  • Scope: Covers mechanical failures and defects in materials and workmanship.

Grounding Products and Blue-Blocking Lights:

  • Duration: 2-year warranty.
  • Scope: Covers mechanical failures and defects in materials and workmanship.

PEMF Mat and Sauna Blanket:

  • Duration: 2-year warranty.
  • Scope: Covers mechanical failures and defects in materials and workmanship.

Warranty Process:

  • If your device stops working or suffers a mechanical failure within the warranty period, contact PureVitals with your order number.
  • We will either replace or repair your device free of charge.

Additional Notes:

  • No need to claim your warranty or register your device; warranty coverage is automatic upon purchase.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

RAPID REBOOT

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Rapid Reboot Product Warranties

REGEN, GENESIS, and CLASSIC Control Units:

  • Duration: 2-year warranty.
  • Scope: Covers manufacturing defects, malfunctions, and premature product failures.

Boots, Hips, and Arms Attachments:

  • Duration: 1-year warranty.
  • Scope: Covers manufacturing defects, malfunctions, and premature product failures.

REPLAY Massage Gun:

  • Duration: 1-year warranty.
  • Scope: Covers manufacturing defects, malfunctions, and premature product failures.

RECHARGE Battery Pack:

  • Duration: 1-year warranty.
  • Scope: Covers manufacturing defects, malfunctions, and premature product failures.

Warranty Process:

  • Rapid Reboot will repair or replace the affected component, or entirely replace the product if repair or replacement is impossible, at no charge for labor, parts, or shipping.

Exclusions:

  • Lost or stolen products
  • Normal wear and tear or cosmetic damage
  • Damage from use contrary to Usage Guidelines and Warnings
  • Damage from intentional tampering, accidents, negligence, abuse, or mishandling
  • Damage due to transportation or shipping
  • Failed repairs by unauthorized individuals
  • Claims without the product’s serial number or proof of purchase
  • Used, demoed, floor-model, and/or refurbished products, including those purchased at an event
  • REVAMP Hot/Cold Sleeves, Duffel Bags, Backpacks, Travel Cases, Zero-Gravity Chairs, Unit Caddies, and Apparel

Exclusion Policy:

  • Although not covered by warranty, excluded products have a 30-day money-back guarantee.

Initiating a Claim:

  • Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776. Provide information about the purchase, such as the name of the purchaser and the order number.

Lifetime Servicing:

  • Out-of-warranty products may be eligible for servicing, depending on the issue, components, and labor involved. Contact PureVitals for serviceability and fees.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty. 

CORE BODYTEMP

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

CORE BodyTemp Sensor Warranty

Coverage:

  • Duration:
    • 2 years in the European Union, UK, and Switzerland.
    • 1 year elsewhere in the world (unless local regulations require a more extensive warranty).
  • Scope: Covers defects in materials and workmanship under normal use.

Remedies:

  • CORE will, at its sole discretion, refund the purchase price, repair, or replace the product or any of its components with refurbished products or components.
  • Repairs or replacements under this warranty will be at no charge to the customer.

Exclusions:

  • Cosmetic damage not affecting the use of the product.
  • Damage caused by accident, abuse, misuse, excessive liquid contact, fire, or other external causes.
  • Damage caused by misuse or use in violation of product instructions or intended uses.
  • Defects caused by normal wear and tear or due to the normal aging of the product.
  • Products with opened or tampered electronic module housings or other modifications.
  • Products procured in violation of laws or from second-hand sources.

Disclaimer:

  • CORE makes no warranty as to the effectiveness of the product in improving performance or the accuracy of the data generated.

Instructions for Warranty Service:

  1. Contact CORE Customer Support by email at info@purevitalsh20.com.

  2. If return is required, securely pack the product with a printed copy of the return instructions and mail it to:

    CORE Returns
    greenteg AG
    Hofwiesenstrasse 50a
    8153 Ruemlang
    Switzerland

  3. The CORE representative will supply shipping instructions and details of potential costs for returning the product.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

ELINA PILATES

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Elina Pilates Equipment Warranty

Coverage:

  • General Conditions:
    • This warranty becomes effective on the invoice date of the original purchase.
    • Parts repaired or replaced under the warranty will be covered for the remainder of the original warranty period.
    • The warranty is valid while the equipment remains in the possession of the original purchaser, and proof of purchase is demonstrated.
    • Claims must be made within the part-specific warranty period.
    • Upgrades must be made as required by the company.

Exclusions:

  • This warranty shall be null and void if:

    • Safety, maintenance, and usage guidelines are not followed.
    • The equipment is used for purposes other than intended, stored, or used outdoors, or in environments without adequate climate/humidity controls.
    • An At Home Reformer is used in commercial fitness facilities.
    • The equipment has been subjected to accident, misuse, abuse, improper service, or unauthorized modifications.
    • Springs on spring-loaded equipment are not changed every two years.

  • This warranty does not cover:

    • Damage to the finish of any equipment.
    • Shipping charges, customs clearance fees, or any costs incurred in installing repaired or replacement parts.

Specific Warranties:

  • Commercial Reformers:

    • Lifetime: Aluminum rails, components of the frame, related welding, and Footbar mechanisms (excluding Comfort Footbar).

  • At Home Reformers:

    • Lifetime: Aluminum rails, components of the frame, related welding, and Footbar mechanisms (excluding Comfort Footbar).
    • Note: Warranty void if used in commercial settings.

  • Steel or Wood Combo Chair:

    • Lifetime: Metal frame and related welding.
    • 90 Days: Upholstery.
    • 2 Years: All other components.

  • Ladder Barrel:

    • Lifetime: Metal frame and related welding.
    • 90 Days: Upholstery.
    • 2 Years: All other components.

  • Wood Tower or Aluminum Tower:

    • Lifetime: Frame components and related welding.
    • 90 Days: Upholstery.
    • 1 Year: Straps and spring clips.
    • 2 Years: All other components.

  • Spine Corrector, Spine Corrector 3 in 1, Spine Supporter, Triangle, Arc & Hollow Arc:

    • 90 Days: Upholstery.
    • 2 Years: All other components.

  • Wall Board:

    • 1 Year: Straps and spring clips.
    • 2 Years: All other components.

  • Wall Unit:

    • 1 Year: Straps and spring clips.
    • 2 Years: All other components.

Fabric & Upholstery:

  • 90 Days: Warranty covers fabric or upholstery against normal wear.
  • Exclusions: Cuts, burns, stains, soiling, pet damage, damage from abrasive or chemical cleansers, or other unreasonable use. If identical fabric is unavailable, an equivalent will be provided.

Maintenance:

  • Regular maintenance is required to keep Reformers and other large equipment running at optimal performance.

Contact:

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty. 

VIBEPLATE

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

VibePlate Warranty

Coverage:

  • Home Use: Lifetime warranty.
  • Commercial Use: 5-year warranty.
  • Scope: Covers defects in materials and workmanship under normal use.

Additional Notes:

  • VibePlate is built to last forever under normal use.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

IRON NECK

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Iron Neck Warranty

Coverage:

  • Duration: 1-year warranty.
  • Scope: Covers manufacturing defects.
  • Costs: Material and labor costs are covered under the first-year warranty.

Post-Warranty Repairs:

  • After 1 year, Iron Neck will repair damage (if possible) at the customer's expense.

Warranty Process:

Additional Notes:

  • Warranty covers only manufacturing defects and does not extend to damage caused by misuse or unintended use.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty. 

PLAYERMAKER

 

Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

Playermaker Warranty

Lost Parts:

  • Lost parts of the Playermaker kit are not covered under the warranty policy.

Subscription Plan Purchases:

  • Coverage: Continuous warranty as long as the subscription is active.
  • Scope: Covers both the Playermaker case and the Playermaker sensors.
  • Process: Contact Playermaker support via the submit a request form with details of the problem. Product images and videos will help speed up the replacement process.

Non-Subscription Purchases:

  • Coverage: 1-year warranty from the day you receive your Playermaker device.
  • Scope: Covers both the Playermaker case and the Playermaker sensors.
  • Process: Contact Playermaker support via the submit a request form with details of the problem. Product images and videos will help speed up the replacement process.

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

BIOMAT

 Warranty Claims: To make a warranty claim, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.

BioMat Warranty

Coverage:

  • Duration: 3-year limited warranty from the date of delivery.
  • Scope: Covers defects and malfunctions in the specified products under normal use.

Products Covered:

  • Biomat 7000MX, Biobelt 7000MX, Amethyst Pillow: Covers electronic components, heating element, top cover replacement, pillow (stone) wrap replacement, and carry case.
  • Quantum Energy Pad, Quantum Energy Comforter: Covers microfiber cover, internal cushion, comforter, and pillow case.
  • Alkal-Life 7000SL: Covers main unit and accompanying parts.
  • Rejuvena 7000: Covers main unit, adapter, and USB charger.

Warranty Process:

  • For defects or malfunctions, contact Richway & Fuji Bio at 808-589-2800 or toll-free at 855-338-6410, or email rma@richwayusa.com to obtain a return merchandise authorization number (RMA).
  • Include the purchaser's name, RI (Richway Invoice) number, and a detailed description of the problem.
  • Ship the product postage paid, including a copy of the original sales slip or other proof of purchase. If within the first 2 months, a prepaid shipping label will be provided. From the third month onwards, the customer is responsible for shipping costs to return the product for repair or replacement.

Warranty Exceptions:

  • Abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions, and improper maintenance.
  • Products purchased opened, used, repaired, repackaged, and/or resealed.
  • Products altered, modified, or repaired without prior written consent from Richway & Fuji Bio.
  • Cosmetic damage not affecting functionality.

Trade-In Policy:

  • Trade in old Richway & Fuji Bio products for a credit towards a new purchase.
  • Amount of credit: 30% of the original purchase price of the trade-in item towards one of equal or greater value OR 30% off a lesser value item.
  • Credit can be applied to the purchase of one new item only and cannot be combined.

Return Addresses:

  • Richway & Fuji Bio Inc.
    • 1314 S. King St., Suite 520, Honolulu, HI 96814
    • Tel: 808-589-2800
    • Toll-Free: 855-338-6410 (USA, Canada, Guam, Saipan)
    • Fax: 808-597-1651
  • R&L Co., Ltd.
    • 11F, Ace Gwangmyeong Tower B, 108 Haan-Ro, Gwangmyeong-Si, Gyeonggi-Do, Korea 14319
    • Tel: 02-6112-7700
    • Fax: 02-6112-7749

State Law Applicability:

  • This warranty gives specific legal rights, and other rights may vary from state to state.
  • Any implied warranties last the duration of this warranty. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so limitations or exclusions may not apply.

Contact Information:

General Conditions for All Warranties:

  • Products must be purchased from an authorized dealer.
  • Coverage is for the original consumer/purchaser and is non-transferable.
  • Proof of purchase is required.
  • Certain damages and improper uses void the warranty.

If you have any questions or concerns, please reach out to the Customer Service team through email at info@purevitalsh20.com or by Calling +1 (504) 513 6776.

 

ALL OTHER OBLIGATIONS AND WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. WE SHALL NOT BE LIABLE UNDER THESE WARRANTIES FOR ANY COSTS, FEES, DAMAGES, OR OTHER AMOUNTS, OTHER THAN AS SPECIFIED HEREIN. IN NO EVENT SHALL OUR LIABILITY TO YOU EXCEED YOUR ORIGINAL PURCHASE PRICE.

Can't find what you are looking for?

Customers rate us 4.9/5 based on 976 reviews.