Cancellations & Refunds: At PureVitals, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below.)
If you have questions, please send an email to info@purevitalsh20.com or use the contact form.
Policies vary depending on the brand as seen below:
ECHO
Echo 360° Guarantee for Echo Go+
*This 60 Day Challenge Guarantee only applies to the EchoGo+. For our general returns policy, please see the next paragraph.
If you are on the fence about trying Hydrogen-infused water, this challenge is for you! We're so confident that the Echo GO+ will boost your energy, accelerate recovery, and enhance your hydration, that we are offering a risk free 60-day trial.
Drink 3 bottles (30 ounces total) from the Echo Go+ daily for 60 consecutive days.
If you don't experience a noticeable improvement in your energy levels, muscle recovery, or overall well-being, simply contact us for a full refund (excluding shipping)
HOW IT WORKS:
- Purchase your Echo Go+ and start your 60-day challenge.
- Experience the potential benefits - increased energy, faster recovery times, and better hydration.
- If within 60 days you're not completely satisfied, reach out to our customer support team for a refund
- We'll process your full refund - no questions asked!
Echo General Return Policy
Thank you for choosing to shop with Echo! If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return or an exchange.
Please submit your return or exchange here.
Instant Exchanges- If you opt for an instant exchange, your exchange order will be created immediately. Please note if your item is required to be returned back to us and you fail to do so before the label expires (after 28 days), you will be charged for the exchange.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned.
- Water filters;
- Gift Cards;
- Items Marked "Sale Final" or "Closeout";
- Custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note, while we process refunds within 10 business days, your bank or credit card issuer may take additional time to reflect the refund in your account.
If more than 15 business days have passed since we’ve approved your return, please contact us
- https://purevitalsh20.com
- info@purevitalsh20.com
- +1 (504) 513. 6776
WHAT IF THERE WAS A PROBLEM WITH MY ORDER?
If you run into an issue upon delivery (you never received your item, item arrived damaged/defective, or the wrong product was delivered), please let us know by filing a claim here so we can make it right!
- Please keep in mind that claims need to be submitted within 2 weeks of receiving your item
- If your item says “delivered” and has not arrived, please wait 3 business days before filing a claim as we have seen packages show up within this timeframe.
- Lost in transit packages are considered when there has not been tracking updates for more than 7 business days
Once submitted, we will review your claim and get back to you within 1 business day
WE DO NOT COVER
- Missing parcels or redelivery fees due to invalid / incorrect address information provided by you
- Delays in transit
- Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
- International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees and these will be deducted from your refund.
- Items that are returned to us for a refund or exchange that are in an unsellable condition
- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
- If you are unsatisfied with your product, Echo Shipping Protection is not a product replacement plan. Rather, please request a return / exchange within our 30-day return period.
Chargebacks:
Our team is here to assist you and resolve any issues. We have purposely made our policies as fair as possible, and we beleive they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact info@purevitalsh20.com for any questions.
BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THIS SITE.
DREAMPOD
Shipping Information:
- Free Shipping: Available only within the contiguous 48 U.S. states.
- Dispatch Time: Orders are shipped within 48 hours after payment confirmation.
- Delivery Time: Typically, shipping takes 5-8 days, depending on the delivery location.
- Carriers: We utilize ABF and UPS for reliable shipping.
- Curbside Delivery: Standard for all shipments. Optional white glove service may be available for large pods.
- International Shipping: Conditions apply; please contact us for specifics.
- Stock Availability: Applies to items available in our US warehouse.
Warranty Information:
-
Exclusions and Limitations
This limited warranty only applies to the product manufactured by or for Dream Water Ltd. that can be identified by its designation, the “Dreampod Floatation Pod Series”. The limited Warranty does not apply to any (a) Dream Water products and services other than the Product, (b) non-Dreampod hardware product, or (c) software, even if packaged or sold with the Product or embedded in the product. Dream Water Ltd. does not warrant that the operation of the Product will be uninterrupted or error-free. Dream Water Ltd. is not responsible for damage arising from failure to follow instructions relating to the Product’s use. The warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Dream Water Ltd. , or if the Product has components installed that is not approved by Dream Water Ltd. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non – Dream Water Ltd. approved products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside permitted or intended uses described by Dream Water Ltd.; or (d) to damage caused by service (including upgrades) performed by anyone who is not a representative of Dream Water Ltd.. This Limited Warranty does not cover the cost of returning the Product to Dream Water Ltd. This is your responsibility.
Warranty coverage:
Dream Water Ltd. warrants the Dreampod Floatation Pod (V2, Vmax, Cabin, Open Pool, Sport, Home Float Flex/Pro/Plus) against defects in materials and workmanship under the normal use for a period of TWO (2) YEARS for all fiberglass material construction, SIX (6) MONTHS for all inflatable PVC material construction, and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion. In event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.
Ice Bath Series
Exclusions and Limitations
This limited warranty only applies to the product manufactured by or for Dream Water Ltd. that can be identified by its designation, the “Dreampod Ice Bath Series”. The limited Warranty does not apply to any (a) Dream Water products and services other than the Product, (b) non-Dreampod hardware product, or (c) software, even if packaged or sold with the Product or embedded in the product. Dream Water Ltd. does not warrant that the operation of the Product will be uninterrupted or error-free. Dream Water Ltd. is not responsible for damage arising from failure to follow instructions relating to the Product’s use. The warranty does not apply to a Product or part of the Product that has been altered or modified (e.g. to alter functionality or capability) by anyone who is not a representative of Dream Water Ltd. , or if the Product has components installed that is not approved by Dream Water Ltd. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non – Dream Water Ltd. approved products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside permitted or intended uses described by Dream Water Ltd.; or (d) to damage caused by service (including upgrades) performed by anyone who is not a representative of Dream Water Ltd.. This Limited Warranty does not cover the cost of returning the Product to Dream Water Ltd. This is your responsibility.
Warranty coverage:
Dream Water Ltd. warrants the Dreampod Ice Bath and Cold Plunge Barrel against defects in materials and workmanship under the normal use for a period of TWO (2) YEARS for all fiberglass material construction and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion.
Dream Water Ltd. warrants the Dreampod Ice Bath Flex and Cold Plunge Barrel Flex against defects in materials and workmanship under the normal use for a period of SIX (6) MONTHS for the inflatable PVC material construction and ONE (1) YEAR for all electronic and mechanical components (Pump, chiller unit, filtration system, computer systems) from the date of retail purchase by the original end-user purchaser (Warranty Period). If a hardware defect arises and a valid claim is received within the Warranty Period, Dream Water Ltd. will either (a) repair the hardware defect at no charge using new or refurbished replacements, or (b) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, at the manufacturer’s discretion. In event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer.
Return and Refund Policy:
- Authorized Retailer: All communications regarding returns and refunds must go through the authorized retailer from which the product was purchased.
- Return Window: Customers have 30 days from the date of receipt to initiate a return.
- Condition for Return: Items must be unused, in the original packaging, and include a receipt or proof of purchase.
- Inspection: Returned items will be inspected upon arrival, and customers will be notified of the receipt and status of their refund.
- Refund: Approved returns will be refunded the purchase amount minus shipping costs and a 20% restocking fee.
- Shipping Costs: Customers are responsible for return shipping costs, which are non-refundable.
HOOGA HEALTH
Straightforward Shipping
Hooga's shipping policy is very simple. You should expect your order to arrive in 2-6 business days of the purchase when using Standard shipping options within the United States.
For international shipments with standard shipping, allow as many as 20 business days. You can also upgrade your shipping using Express services as you deem necessary. All Express shipments have an order deadline of 2pm CST in order to be shipped that same day. For International orders, we ship via an international shipping consolidator (standard shipping), as well as Expedited UPS Services. Our website automatically calculates the exact shipping charges that we have to pay and bills you accordingly. **Hooga will not be held accountable for shipping-related delays that are the fault of the carrier. Also, if the customer inputs an incorrect or invalid shipping address that results in the package being undeliverable, the customer is responsible for all costs associated with re-shipping the item should they want the item re-shipped. Otherwise, we will offer a refund for the cost of the item. If you have any questions feel free to contact us.
International shipments may be subject to duties/taxes . If you are subject to duties and taxes they will be charged at checkout, and then the package will be delivered to you with duties and taxes already paid (DDP).
Returns and Exchanges
Hooga’s return policy is very simple - if you are for whatever reason unsatisfied with your purchase, you have 60 days to exchange or return the product to us in "like new" condition with all of the included parts and accessories and in the original packaging. We pay for all outbound shipping on all exchanges - you just need to cover costs to ship the product back to us. Please include a note inside the package indicating whether you are looking for a return or an exchange on the item(s).
For returns, you will only be refunded the cost of the product(s) purchased excluding original shipping fees.
How to Return/Exchange
If you would like to return or exchange a product, please contact us first. Then, please let us know why you are making the return, or give us instructions as to which product you would like in its place. Upon receipt of your item(s) we will either reimburse the cost of the product(s) or ship you a new item(s). For returns, we will credit the cost of the product(s) back to the same payment method that was used for the transaction.
**To qualify for a full refund, items *must* be returned in good condition and in original packaging.
DUNDALK LEISURECRAFT
Dundalk LeisureCraft Responsibilities
1) Building and packing your sauna in a crate
2) Arranging for shipping to your home
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
- a. The trucking company is NOT responsible for unloading the sauna
- b. The trucking company is NOT going to back their truck into your driveway
- c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck
which can be used to assist getting the sauna off the truck.
4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer
needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna crate from the truck
a. Suggested methods for unloading the truck
i. Use a forklift or other mechanical piece of equipment
1. When using a fork lift to pick up the crates, they must be picked up from the end of
the crate and fork lift extensions are required.
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to
your home
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and
note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can
contact the shipper.
a. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”
TYENT
75-Day Trial
As a Tyent USA retail customer, you can take your time to appreciate the benefits of your new Tyent USA water ionizer without risk. Enjoy a full 75 days* to experience the incredible benefits from the ionized alkaline water that our ionizer machines produce. If for any reason you are not completely satisfied with your purchase, you can return it for a refund, minus shipping and an industry-standard 15% restocking fee (calculated from the total purchase price).
Please note that the 75-day trial applies to residential water ionizer units only, and not to stand-alone filters or portable ionizers. All of our machines are fully adjustable for your source water, so you can always get the alkaline water you want, however you prefer it. Please call one of our technicians at for help adjusting your water ionizer if you find that you are not getting the results you expect.
*75-day trial applies to first-time Tyent customers that make a retail purchase in North America only (including the US, Canada, and Mexico), and does not apply to wholesale purchases or trade-in/upgrade purchases/promotions.
HOOGA
We offer a full 60-day return period, so you can try your device risk-free. If you are not satisfied with your light, send it back for a full refund. Please note, you will need to pay return shipping costs as we offer free shipping on the initial order. To receive a full refund, include all accessories that came with the packaging.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to obtain return instructions.
- Ensure all accessories are included with the return.
Oxford Medical Instruments
Returns are accepted within 30 days of the delivery date if items are returned in their original condition. Shipping charges are non-refundable.
Reporting Issues:
- Damaged items or issues must be reported and returned within 7 days of delivery.
- Shipping costs will be reimbursed if an item is damaged or incorrectly shipped.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 for return instructions.
- Ensure the package is fully sealed before shipping.
Refund Process:
- Items returned in a damaged state may be rejected or have repair fees deducted from the refund.
- Oxford Medical Instruments does not charge restocking fees, but you are responsible for return shipping costs.
Austin Air
We are committed to the highest quality standards for our products. If you are not completely satisfied with your Austin Air purifier, you may return it in its original condition and packaging within 30 days of receipt for a refund, replacement, or exchange. Customized products, special orders, and replacement filters are not eligible for return.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to obtain a Return Authorization Number (RMA) and return instructions. Provide your order number and the serial number of the item being returned.
- Packages returned without an RMA will not be accepted for refund.
Refund Process: Refunds will be processed within 3 to 5 business days of receipt of the returned product.
This policy applies to orders purchased through PureVitals directly.
BioMat
We are confident in the quality of BioMat and Alkal-Life products, but if you wish to return or exchange your purchase, we offer the following refund policy (initial and return shipping costs are not refundable):
Refund Schedule:
- 0-7 days from delivery: 100% refund*
- 8-14 days from delivery: 70% refund*
- 15-30 days from delivery: 50% refund*
- 31+ days from delivery: No refund*
*Products purchased through financing are final sales and not eligible for returns or exchanges.
Requesting a Return:
- Obtain a return merchandise authorization (RMA) number by contacting PureVitals at info@purevitalsh20.com or +1 (504) 513-6776. Provide your PureVitals order number.
- Returns must be received within two weeks from the RMA issue date. The customer is responsible for return shipping charges.
- Packages without an RMA number may be refused and returned.
Return Shipping:
- Pack items as originally shipped, including the original product box.
- Write the RMA number on the package and include your return name, address, and contact phone number.
- Use a trackable shipping method (UPS, FedEx, USPS with delivery confirmation). The customer is responsible for monitoring the shipment until received by PureVitals.
Refund Process: Refunds (product costs only, excluding shipping) will be issued after inspection and will appear in the cardholder’s account within 5-10 business days. Refunds will be issued to the original payment method or by check for orders paid by cash or check.
*PureVitals reserves the right to change the terms and conditions of this policy at any time.
Elina Pilates
Items can only be returned if purchased directly from PureVitals.
Return Policy:
- Return Period: 30 days from the shipping date.
- Condition: Items must be in original condition, packaging, with all instructions, documentation, accessories, and unused.
- Non-Refundable Items: Custom products, special orders, large equipment (e.g., Cadillac, Reformer), accessories, spare parts, special shipments, and reservation amounts.
- Shipping Charges: Non-refundable; customer responsible for return shipping costs.
- Restocking Fees: None.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
- The RMA number must be prominently placed on the exterior of the package.
- Returns must be received within 30 days of purchase.
Warranty Returns:
- Contact PureVitals to determine if the issue is covered by the warranty.
- Products not covered by warranty or not meeting return conditions will be returned to the sender at their expense.
Defective Products:
- Report damage or missing/incorrect items within 48 hours of receipt.
- Follow the same return procedure as above. PureVitals will cover return costs for defective or incorrect products.
Right of Withdrawal:
- Notice: Send a withdrawal notice within 14 days.
- Return: Return the goods within 14 days of the notice.
- Refund: Refunds include delivery costs, excluding additional costs for premium delivery options.
Reporting Damage:
- Note damage on the delivery slip.
- Report within 24-48 hours with photographs of the damage and labels.
For any questions or more information, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.
Penguin Chillers
Cancellation Policy:
- Orders canceled within their lead time, prior to shipping, are subject to a 3% cancellation fee.
Return Policy:
- Return Period: Returns must be requested within 21 days of the original shipment.
- Pre-Approval: All returns must be pre-approved before shipping back.
- Condition: Items must be in original condition and packaging.
- Restocking Fee: A 20% restocking fee applies to all approved returns.
- Shipping Costs: The customer is responsible for return shipping costs, and original shipping costs are non-refundable.
- Non-Refundable Items: Custom ordered products or chillers are not eligible for refunds.
Refund Process:
- Returned products not in original condition may be rejected.
- Approved refunds will be processed and credited to the original payment method.
- Refund processing may take up to 14 days.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to initiate the return process and obtain approval.
- Ensure items are returned in original condition and packaging.
Ultima
We want to ensure you are happy with your purchase. If you have any issues, please let us know, and we'll assist you as best we can.
Return Policy:
- Eligibility: This policy applies to products purchased directly from PureVitals
- Non-Refundable: We cannot offer refunds or exchanges on expired products.
- Proof of Purchase: Please provide your order number or a copy of your receipt when contacting us.
Requesting a Return:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 with your order details.
- If you purchased from PureVitals, contact us first with the details, then return the product to the original purchase location.
Customer Support:
- For immediate assistance, contact our customer care team available Monday to Friday, 8am-5pm ET, at +1 (504) 513-6776.
Breath Belt
Return Policy:
- Eligibility: Unused items in new condition can be returned within 30 days of delivery. All items must include original packaging. Used or damaged items may be denied a refund or exchange.
- Return Exceptions: Items returned incomplete or without original packaging may be denied a refund or exchange. Apparel in new condition can be returned outside of the sealed bag.
How to Return an Item:
- For damaged products, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 for a return label.
- For sizing issues, return the order to PureVitals with your order number.
Return Address:
THE BREATH BELT
145 Jefferson Ave
#415 Miami, FL 33139
Return Process:
- Allow 3-5 business days for your return or exchange to be processed.
- Refunds will be credited to the original form of payment used for the purchase.
- Original shipping charges are non-refundable.
Cancellation Policy:
- Orders can be canceled any time prior to entering the “Processing” stage.
- Once in the “Processing” stage, orders cannot be canceled.
- To cancel an order, contact PureVitals at info@purevitalsh20.com.
If you have questions or received an incorrect or damaged item, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776.
Iron Neck
We stand behind the quality of Iron Neck products and provide a 30-day money-back guarantee.
How It Works:
- Try your products for up to 30 days.
- If you aren’t satisfied, contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to initiate the return process.
- Once approved, print the free shipping label and send the order back.
Exceptions:
- Closeout items are final sale and do not have a return policy.
- Training programs and other digital materials are not eligible for refunds.
QRS
We offer a 6-month return policy on the QRS PEMF System. If you wish to return the system because you are not getting results, please follow these steps:
Return Process:
- Consultation: First, have a phone call with our QRS rep, Daniel Bader, to diagnose your situation and ensure you are using the device correctly for your needs. Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to arrange this call.
- Initiate Return: If you still wish to return the system after the consultation, PureVitals will charge a 15% restocking fee.
- Shipping Costs: The customer is responsible for return shipping costs (typically around $50).
Rapid Reboot
Return Policy:
- Return Window: 30-day money-back guarantee.
- Refunds: Full amount refunded.
- Shipping: We cover the return shipping costs.
Attachment Exchanges:
- Exchange Period: Contact us within 30 days of receiving your product if the attachment is too big or too small.
- Size Swap: We offer a complementary size swap to ensure the perfect fit.
Requesting a Return or Exchange:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 to initiate the return or exchange process.
- We will provide a free shipping label for returns and guide you through the size swap for attachments.
TRIHARD
Buy with Confidence:
- Damaged or Incorrect Products: If the product you received is damaged or looks different from what you saw on our website, please contact us at info@purevitalsh20.com with a short explanation. We will either resend your products or provide a full refund based on your preference.
- Other Issues: For any other issues with your order, email us at info@purevitalsh20.com and our support team will take care of it promptly.
CORE
Risk-Free Trial Period:
- 30-Day Trial: You may return your CORE Sensor within 30 days of delivery if you are not satisfied with your purchase.
Eligibility:
- Condition: The CORE sensor must be undamaged, in full working condition, in the original box, with all accessories and unused patches.
Return Process:
- Contact for Authorization: Email PureVitals at info@purevitalsh20.com with your return request and reasons within 30 days of delivery.
- Approval: Once approved, return instructions will be sent via email. Return shipments must be postmarked within 10 days of the claim’s approval notification.
- Customer Responsibility: You are responsible for return packaging, shipping costs, and the return label.
Return Address: CORE Returns Service, greenteg AG, Hofwisenstrasse 50A, 8153 Rümlang, Switzerland
Refund Process:
- Inspection: Upon receipt, we will inspect the package to ensure all items are returned.
- Credit: Refunds will be processed using the original payment method. If you received free shipping, this will be deducted from your refund.
Non-Returnable Items:
- Adhesive patches, chest and arm straps, heart rate monitors, and CORE suits for heat training cannot be returned for hygiene reasons.
Damages and Issues:
- Inspect your order upon reception. Contact PureVitals immediately if the item is defective, damaged, or incorrect.
Policy Updates:
- We reserve the right to change the terms and conditions of this return policy without notice.
PlayerMaker
If you are not completely satisfied with your Playermaker device, you can return it and request a refund within 30 days of receipt.
Eligibility for Refund:
- Return Period: Within 30 days of receiving your Playermaker device.
- Condition: Product must arrive in good condition, including sensors, case, straps, and cable.
- Shipping Fee: You are required to pay the return shipping fee.
For Devices Purchased with a 30-Day Trial:
- Contact PureVitals within 30 days to cancel your free trial.
- A return label will be sent to you to return the device.
- Upon receipt of the device, we will refund the original price minus $30 for shipping costs. Refunds will reflect in 5-10 business days. Keep the receipt of your return shipment until you receive your refund.
Return Process:
- Contact PureVitals at info@purevitalsh20.com or +1 (504) 513-6776 with the following details:
- Proof of purchase
- The email address associated with your Playermaker account
- The email address used to purchase your subscription
- Reason for returning the product
Please read the provided article to understand how your Playermaker device and account will be affected upon returning your product or canceling your subscription.